Château Rhianfa

The room in the main chateau was spacious and nice, and the staff were fantastic. Breakfast was good each morning too. The shower's badly designed, though, with no door, so water floods the bathroom. Aside from that, we had a brilliant stay.

Erica at Reception was wonderful, helping us find a place to try "English Pub Food" and suggesting useful sightseeing destinations. She's just the kind of person you want welcoming guests. We had a perfect stay, and breakfast was scrumptious.

This booking was such a frustrating mess that I cancelled, and it put me off staying here entirely. I had reserved a double room with an en suite and a sea view through booking.com, but the confirmation described a lodge room with a shower room across the landing. I had deliberately avoided that option because the description mentioned thin walls, and I didn't want to cross a public landing after showering. I wasn't happy that my selection seemed to have been changed. For days, I went back and forth with both booking.com and the hotel. booking.com apologised and agreed to compensate me, but Erica, the head receptionist, wouldn't acknowledge that or take responsibility. I understand that properties are supposed to approve their room descriptions on booking.com. The whole thing came down to confusion, poor communication and no willingness from Erica to resolve it or accept responsibility. I wouldn't want to stay somewhere with an unhelpful head receptionist.

We were there for a wedding, and the food was plentiful and tasty. The surroundings felt unusual but classic, and the staff were really helpful. I'd recommend it.