Arthouse Hotel

The location was great, with everything within walking distance, and Ava and Joe gave us a lovely start to our weekend. They were friendly and the service was superb. It was our first stay here and we had a great time, though the room could have been nicer and the fridge didn’t work. We were directly above the bars and clubs, and the windows let in so much noise it felt like they were in the room with us. That made sleeping difficult. Better quality windows would improve the stay. We’d love to come back, thank you!

Charlotte, Joe and Ava were so sweet and looked after us from the moment we arrived. They made us comfortable and answered all our questions, which made the stay really pleasant. We had a gorgeous, lovely warm tub, and noise was never an issue. We had the best night at the art house hotel. I’d definitely recommend it for a big group of friends or a hen do, and I’ll be back 🤍

We booked the bottomless brunch for the following day, and after we complained, it was moved to another venue. We appreciated that, and everyone thanked the restaurant personally. But the rest of the weekend was shocking. For a stay costing over £3250, the service from beginning to end was disgraceful. We were 13 people there for a friend’s 40th birthday on 27th February. In the room, the bath leaked all weekend, leaving it damp and humid, and the beds were damp too. There was a smell, the fridge didn’t work, and the room needed a proper clean and some care. It had one toilet and two showers. None of these problems were fixed. On Friday 27th February, we had a 7pm booking at Ceasars restaurant and had told them we needed to leave by 8.30. The service was terrible. We were given just one menu printed on a sheet of paper to share, and staff gave conflicting explanations of some dishes. After 8pm we found staff sitting at a table drinking wine and beer. One woman told a man not to get involved, then walked away. The manager told us they couldn’t serve our main courses because they didn’t have the ingredients for what we’d ordered. We had to leave after starters, and the staff’s attitude was appalling. We made a formal complaint in person and by email about the room, but got no reply. We’re still waiting for the £650 refund. Several of us, including me, tried calling and got no answer. We were told to expect a response within 3 working days and the deposit back within 7. Tomorrow will be day 14, with no response and no refund. They’ve made no effort to apologize or reimburse us.

It’s a quirky place for a little getaway with friends or family. The rooms are warm and welcoming, with plenty of beds, and there’s a restaurant and bar on site. I found the hotel relaxing, though there are clubs nearby to be aware of. There are spacious rooms to choose from, and I moved from the first floor to the second for a more private view. The staff were keen to help, especially Jo at reception, who deserves a big thank you. Bold Street and the town centre are an easy walk away for restaurants and shopping.