Urban Rest Camden

The tube station is very close, so it was easy to get around, and I’d stay here again. I had a lovely six-day stay. I’ve stayed with urban rest in Camden before, in a different room. These apartments have kitchens, washer dryers and dishwashers, plus underfloor heating, which makes a huge difference. The showers are big, with two heads, a waterfall one and a handheld one. A 10/10 experience.

We came from Asia as a family of four, expecting to stay in our pre-booked two-bedroom apartment. When we arrived, the previous guest still hadn’t checked out, and there were no other two-bedroom units available. We had to book another hotel on the spot. It was a terrible start to our winter vacation. I’d never recommend urban stay Camden or stay at any of their other properties.

Avoid this place. The customer service was terrible. I booked a room for a few days when temperatures were expected to be exceedingly hot, then realized the website didn’t say there was no air conditioning. When I asked, they confirmed the rooms had none but refused to refund me when I cancelled.

The place itself was nice, and I liked what they’d put together, but customer relations were zero. A toilet ceiling leak went unfixed for seven days, until someone called and changed my room. Another day I was locked out for about three hours because someone hadn’t sent me the entry code. Service was bad, with no customer interface. Gross incompetence in that department.