The Pleasant House

The rooms all use the same door code, so I couldn't feel sure my things were secure. There isn't really a check-in or check-out either: you knock, then give them a code on your phone. Getting to the room means walking through someone's living room while they're sitting there, which is awkward, and you can hear everything through the place. It smelled strongly of weed. Inside, the walls were grimy, the tables had thick dust, and there was leftover rubbish from whoever stayed before. The bed was barely usable, and the carpet and sheets were marked and stained. It's horrendous, and I don't know how they're getting away with it. The name is ironic. Reviews on other booking sites look clearly fake. Expect the worst. I really wouldn't tell anyone to stay here; it doesn't feel safe.

The mirrors were dirty, the place smelled strongly of weed, and there weren't enough appliances. The man who showed us to our rooms seemed unsure what he was doing. This feels totally fake. I wouldn't recommend staying here.

We couldn't be sure we'd get a room, and ended up needing a refund through booking.com after they failed to accommodate us. At OYO The UnPleasant House, we arrived and were told a leak meant no room was available. They said it might be ready later if the repair was finished in time. Looking at the place, perhaps we dodged a bullet. For guests: early check-in costs £20 or £30, depending on what they feel like charging. They say you can pay by card, provided your room hasn't sprung a leak and is repaired by 4pm or 5pm.

At 3am I was sent to look for toilet paper in the staff member's private living room, after I asked for more. I also asked for a hairdryer. They texted to say it was sorted, but when I asked the staff member directly several times, he eventually said it was in another room and he couldn't help. The room's door pad had low batteries, and I was stuck outside for about 10 minutes, trying six or more times to get in. When staff came, he said the charge would last another 2-3 weeks. That doesn't seem like a fully charged pad to me. I asked for a refund, but they refused, citing company policy without even acknowledging the dirt. Only the sheets were clean. Dust and old stains covered everything else, and the light fitting had cobwebs. The bathroom hadn't been cleaned either, with hair and dust all over it. Don't book and waste your money.