Mandega House

The location is excellent and the rooms are clean. Beyond that, our stay was awful. Getting in was confusing: two of the four rooms were by the door next to the 'Mazda building', not inside it. The WiFi didn’t work, and two rooms had no signal either. Those rooms were nearly below street level and smelled damp. A room above street level smelled strongly of damp too, and we had to wash some clothes because they picked up the smell. Two rooms were freezing, and one had broken heating. The tiny space heater in that room barely helped on a very cold night. We tried the assistance number several times and got completely ignored. They still haven’t replied. The conditions were unacceptable and the customer service was awful.

We were left outside in the cold because no booking instructions had been sent and nobody answered the phone. When we finally reached them, they said a leak meant we couldn’t stay. After seeing the other reviews, I believe that was a total lie. Maybe they waited until check-in to tell us the room was unavailable; at worst, they’re overbooking and lying about it. Don’t book here!

DO NOT BOOK. We booked three weeks ahead, then our check-in was delayed by three hours. They ignored every call to both numbers, cancelled the booking, and still wouldn’t answer. Incredibly rude service and terrible customer care. DO NOT BOOK.

They eventually picked up two hours after check-in and said smoke from previous guests meant we couldn’t use the room. That was a lie. Another couple we were with were staying in the same block, and we could establish that every apartment was occupied. They’d overbooked. No check-in instructions had been sent, and our calls and emails went unanswered. Finding somewhere else at short notice was a real hassle. I’d look elsewhere. The room charge and damage deposit were both slow to be refunded.