Premier Inn Epsom South

There’s plenty of greenery around, and even though the hotel is right by a major road, it feels peaceful and quiet when you get back from a busy day in London. The rooms are spacious, clean, and up to the usual Premier Inn standard. Very good value for the price, and I’d definitely book again.

It felt pretty unclean staying in the second room. There was a poo stain in the toilet bowl, and bleach had just been left sitting there instead of being used to clean it. There was no mattress protector on the bed, plus an old sock that wasn’t ours. I’ve worked in hotel housekeeping before and know it can be a job, but making sure a guest’s room is properly cleaned isn’t hard. The first room seemed fine until we saw at least 20 ladybugs all over the window and in the corners. That wasn’t the hotel’s fault, and when we asked to move, the staff were very polite and switched our room. You get what you get for the price, I guess. I stayed here a few days with my boyfriend.

We booked three rooms for three families for five nights, and it was the worst hotel stay of my life. The rooms smelled very unpleasant, the washrooms were dirty and poorly maintained, the exhaust fan didn’t work, several lights were broken, and everything looked old and outdated. The beds were broken and unsafe, opening up and collapsing while we slept. There wasn’t even toilet paper, body wash, or toiletries, and when we asked, staff provided nothing, so we had to buy them ourselves. Despite repeated requests, the sheets weren’t changed and the washrooms weren’t properly cleaned. Staff ignored our complaints and were unhelpful. I have photos as proof. This hotel isn’t suitable for families at all, and I strongly do NOT recommend it to anyone.

We booked three rooms for three families, and every room was in unacceptable condition. Dirty carpets and bedding, flies in the rooms, maintenance problems, and missing basic amenities. Completely unacceptable, especially with children. My wife and children became sick in that unhealthy environment, and I have full medical reports and photo evidence that I already sent them. We reported the problems during our stay. Staff were polite and promised to act, but nothing was fixed. Later, they denied everything and said there had been no complaints, which simply isn’t true. They publicly invite customers to get in touch in response to reviews, but when you do, they avoid responsibility and refuse to help. The stay at Premier Inn (owned by Whitbread PLC) was extremely disappointing and stressful. It caused serious stress, health issues, and financial loss for our families. The customer service was very poor, with no accountability. I’d never stay here again and strongly don’t recommend it, especially to families.