Lower Tundridge Cottage

We had a wonderful weekend here, so I'm not sure where the bad reviews came from. There were 13 of us and the place had all the amenities we needed. It was cosy and comfortable, in a beautiful spot with plenty of walks nearby. Would recommend!

We had a fantastic weekend with old friends. The cottage was spotless and had great indoor and outdoor places to spend time together. The countryside around it is beautiful, and we were well looked after. The owners were friendly and responsive, and helped make the weekend a great one.

We were stunned to find a £382 charge on our card after checkout, with no warning, explanation or consent. The owners said it was for “damaged linen” and a “damaged wall”, but didn't provide evidence until we asked. Even then, they only sent photos of towels, with nothing showing the alleged wall damage. I honestly can't see how a wall could have been damaged. What do they think we were doing? The towels look like ordinary used towels. They weren't pristine, but after three days of use, they looked like something a normal wash should handle. Nothing suggests permanent damage or misuse. What really shocked me was being charged without any communication. Under common law principles of fairness and due process, they should notify us of the alleged damage, provide reasonable evidence, and give us a chance to respond or dispute it. Charging without consent is an unauthorised deduction or possibly a breach of contract. What would the world be if it didn't! These are unfair trading practises, and it's a shame Lower Tundridge Cotage has adopted them. Such a waste of an otherwise nice business. I'm attaching photos of how clean the place was, though the cobwebs don't show up. We wouldn't have minded the cleanliness if the owners hadn't been dishonest after checkout.

I recently spent a weekend here for my wife's birthday and a family get together, and there were a lot of problems. Two upstairs beds broke, apparently because they had cheap slats. The living room chairs around the large table were poor quality and very unsteady, with backs that rocked. Some of the tiled living room floor was cracked or broken. We reported it, but have now been blamed for the damage, and the owner has put the cost of replacing one tile at £330. We also had a water leak and got no reply when we contacted the owner. One bedroom en-suite toilet was leaking too, and the heated towel rail in the circular downstairs bedroom had paint flaking off it. When the owner came to discuss the beds, they said clearly that we had broken them, even though a slat was already broken and there were no clips in place. The whole property needs a lot of maintenance, and in my opinion it wasn't worth the £2000 I paid for a weekend. I'd avoid it at all costs.