Hotel Santander Plaza

We booked online, but when we arrived the front desk said the hotel was overbooked and sent us to another place 15 minutes away. They didn’t provide transportation or even call a taxi, despite the mix-up being their fault. The hotel they sent us to was nothing like what we expected: very dirty, unsanitary, and with a very poor breakfast. It was a horrible experience, and I won’t book there again. Very unprofessional.

This is a good place for anyone looking for a Guatemalan experience. The hotel provides a complimentary buffet breakfast and airport transportation, and the staff are great. They can arrange trustworthy drivers for European and American tourists. I had a great experience and highly recommend it. If you want an extremely fancy, over-the-top hotel, though, this isn’t the place for you.

There’s a kitchen with all the utilities inside, and the hotel feels secure both indoors and outside. The staff are all very friendly, and the complimentary buffet breakfast is a nice offer. It’s right in the heart of the city, surrounded by the Indian, Italian, and British Embassy, with malls and restaurants around too. There’s also a pharmacy and tattoo shop on the ground floor near reception. A very nice place to check in.

The location is unbeatable, the staff are super kind, and breakfast is free. For less than 40 bucks a piece, this place feels incredibly luxurious and the value is hard to match. The hotel is a bit old and dated, and maintenance could be better, but I’d definitely recommend it and come back. Best of all, it’s locally run rather than part of a big multinational corporation.