Hotel Fairmont
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 13:00
- Parking
- Free
- Pets
- Not allowed
- Luggage storage
- Available
- Smoking
- Smoke-free
- Room types
- 4
Guest reviews
Recent reviews shared by hotel guests
David N.
The rooms are spacious, though a little musty. We were without water in our room for a few hours, and the guy on duty didn't seem interested in sorting it out. He also came across as unmotivated.
Julio T.
The rooms are comfortable and the price is acceptable, but the service really isn't good. They should pay more attention to it and make sure the basic supplies needed for a stay are available. I don't plan to come back; I'll look at other options.
Valeria G.
The place felt eerie, almost like Hotel Transylvania, even though the facilities themselves aren't ugly. It's gloomy from the lobby on, with dust everywhere, dirty sheets, old beds, and a musty smell in the room. The walls even looked like they had mold growing on them. The family running it employs children. The restaurant also looked dirty and was disappointing, and there was no lighting in the hallways.
Kurt W.
The nightly rate doesn't match the service. There's a lot that needs maintenance: leaks from hallway ceilings, water dripping inside rooms, and damp patches and mold in most rooms. I had to request another room because of it. The bathroom sinks and shower faucets were rusty and didn't work, and the odor from the floor and surface disinfectant was overpowering and unpleasant. The beds had no blankets and the mattresses weren't comfortable, a real concern for anyone traveling with children or older people. Inside the rooms, drainpipes are exposed, and some curtains are held up with straps without frames. Even after replacing the TV remote twice, it still didn't work.
Paola C.
It's dark and gloomy, with run-down, awful rooms and no accessible parking. They lock the hotel and you in, and since nobody is at reception, getting out is a hassle. I can't recommend it.
Amenities
Everything available at this property
General Services
6 available- 24 Hour Reception
- Smoke Free Property
- Room service
- Laundry
- Dry Cleaning
- Luggage storage
Internet
1 available- Free Wi Fi
Parking
1 available- Free parking
Meals
2 available- Breakfast
- Bottled water
Pets
1 available- Pets Not Allowed
Room Amenities
2 available- Non Smoking Rooms
- Flat Screen TV
What's nearby
Explore attractions, restaurants and transport around the hotel
219 m 3 min walk
33.4 km
234 m 3 min walk
129 m 2 min walk
Attractions
20- Parque de San Marcos234 m 3 min walk
- Parque Aldea San Rafael Soche1.3 km 16 min walk
- PRM - Astillero Municipal de San Marcos, San Marcos, Guatemala4.3 km
- quetzali Ecological Park5.8 km
- San Rafael Sacatepéquez, Centro9.0 km
Restaurants
20- Fusión Express129 m 2 min walk
- Taqueria Sabor Unico169 m 2 min walk
- Café contento179 m 2 min walk
- Café Luna LLena212 m 3 min walk
- Turicentro El Arca213 m 3 min walk
Transit
17- Aeropuerto Internacional de OccidenteAirport33.4 km
- Aeropuerto Internacional de TapachulaAirport65.7 km
- Ruta 1Bus219 m 3 min walk
- Terminal de Buses extra urbanosBus377 m 5 min walk
- Terminal de Buses San Pedro Sac.Bus1.3 km 17 min walk

Stay rules
Important conditions for your stay