Liliom Apartmanház Kehida

The accommodation was comfortable, clean, and tidy, and the breakfast was tasty with a good variety. It was also close to the spa. We were there for four days with our family and four children. I paid the bill on arrival, which I know was my own mistake, but I'm only human. We had asked for half board, though after a bad experience at the dinner venue we ate there just once. I also paid extra for air conditioning, but it only worked at half power, if you know what I mean. In the evening, water dripped from upstairs onto me and ran down the wall into the light fitting. I mentioned that and the other issues to the accommodation provider in person. The children's slide wasn't secured at its starting point either; I reported that too, and hope these problems get fixed soon. If they do, I'd wholeheartedly recommend the place.

My parents gave us a coupon for three days and two nights. Before we arrived, we emailed it to the accommodation provider and agreed in writing that it covered everything, from a generous breakfast to spa entry, internet, and half board. It was strange that nobody was there to meet us. After a long phone call, we finally reached the lady, and learned she couldn't provide even half the services we'd paid for, so we left. About three months ago, we agreed in writing that she'd refund the 39,000 HUF because she couldn't deliver what the coupon promised. She still hasn't paid it back, despite writing that she'd do so. Thankfully, our correspondence documents all of this, and we'll continue through consumer protection. Merry Christmas!

The host's kindness added a lot, and the price felt fair for what we got. The staff were courteous, helpful, and kind, and the location was quiet and pleasant. Our apartment was spacious enough, and despite its faults we had a good stay. The toilet flush didn't send the water where it should, and the shower barely worked and was covered in limescale. The indoor TV remote also didn't work properly, so we had to use it to change channels and adjust the volume. Breakfast was fine, though there wasn't any cheese. Perhaps we arrived late.

Two days before our reservation, they told us there'd been a mix-up and we could only come a week later. That no longer worked for us, so we didn't go. I've been waiting 2.5 months for the deposit I paid when booking, and I doubt I'll ever see it. They promised, “Of course we'll pay it back!” but this doesn't feel fair when we received nothing for the money.