The Centro Hotel & Residence
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 10:00
- Parking
- Available
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Room types
- 4
Guest reviews
Recent reviews shared by hotel guests
Omar S.
We booked a king room with a balcony, but ended up switching rooms six times just to find one clean enough to sit in. There were poo stains and hair around, the rooms smelled damp and dirty, and the staff were rude. Hot water was another problem. After several complaints, we kept being told to wait, but nothing was done. We changed rooms again the next day, for the seventh time, and got the same issue: hot water lasted about five minutes, then ran out. Even after all the complaints, staff laughed instead of trying to sort things out. They were dismissive, refused requests, and wouldn't offer compensation. I've traveled a lot and stayed in some awful places, but this was the worst. Avoid it unless you want to waste your money, time, and peace of mind.

Mandy C.
Mosquitoes everywhere, very dirty towel, and a bad location. The shower had no heater and its head was broken. Water wouldn't drain from the sink, and the toilet flush was faulty. There's no lift. I can't think of anything good to say, this felt more like a motel.
Jonas K.
I stayed for a month and had a good experience. The rooms are very spacious, with a kitchen and a big fridge, and the price is affordable. Friendly, helpful staff, and the restaurant food was decent. A good fit if you want privacy and plan to spend a while in Batam.
jenilda P.
It feels more like an apartment than a hotel to me. The room was large, with a pantry and kitchen, cooking pans and cutlery, a big fridge, and a bathtub. WiFi was strong, and there was a pool at Club House @Central. The quiet residential area was peaceful. Breakfast could use more variety, but for a similar price, the facilities make it well worth it compared with other hotels.
Haziq R.
The room matched what was shown, and the bathtub was relaxing. Breakfast was simple but filling, and worth the package add-on. Check-in took 45 minutes, which was far too long, and the quiet neighborhood felt a bit underdeveloped. Leo from the service crew did his best to help. I'll look at other options next trip.
Amenities
Everything available at this property
General Services
23 available- 24 Hour Reception
- Smoking areas
- Currency exchange
- Security guard
- Newspapers
- Ticket assistance
- Garden
- Television in lobby
- Terrace
- Express Check In
- No elevators
- Room service
- Smoking allowed in bedrooms
- Smoke Detector
- Luggage storage
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Kitchenette
- Airport transportation
- Tour assistance
- Garage
Accessibility
1 available- Wheelchair Accessible
Internet
1 available- Free Wi Fi
Parking
1 available- Offsite parking reservations required
Meals
1 available- Bar
Business Services
1 available- Business center
Room Amenities
4 available- Hairdryer
- Shower
- Slippers
- Toiletries
What's nearby
Explore attractions, restaurants and transport around the hotel
237 m 3 min walk
9.9 km
490 m 6 min walk
8 m 1 min walk
Attractions
20- Batam Adventure Park490 m 6 min walk
- Welcome to Batam Sign3.2 km
- Dataran Engku Putri3.7 km
- Alun Alun Batam Centre3.8 km
- Mega Mall Batam Centre4.0 km
Restaurants
20- Kedai makan melayu8 m 1 min walk
- Kopi WA69 m 1 min walk
- Bakmie & Es Doerian Soekadjadi70 m 1 min walk
- Labers Coffee Pergudangan121 m 2 min walk
- Kangen Cafe243 m 3 min walk
Transit
20- Bandar Udara Internasional Hang NadimAirport9.9 km
- Singapore Changi Airport (SIN)Airport27.9 km
- Halte Kepri Mall Arah SukajadiBus237 m 3 min walk
- Kepri Mall ABus477 m 6 min walk
- Kepri Mall BBus529 m 7 min walk

Stay rules
Important conditions for your stay