The Kings Villas and Spa Sanur

We had a really nice stay in this lovely villa. The pool stood out most: it was clean, and the water felt fresh because there wasn't much chlorine.

The location was handy for us, about 15 minutes from Serangan Port, with a nice supermarket right across from the property. The villa itself is large, with comfortable places to sit inside and out, a well-equipped kitchen, and a lovely pool and outdoor space. The greenery makes it feel peaceful, though it also brings quite a lot of mosquitoes. It was decently clean, too. Our stay was affected by a leak in the roof of one attached bathroom. Water sometimes dripped through, and there was a slight smell in some upstairs rooms. We were told it had happened just the day before check-in, so it made sense that it hadn't been fixed in time. Still, it took away from what was otherwise a beautiful, spacious villa.

The villa was nice, but there were so many mosquitoes in the room that it made things unpleasant. The gazebo and garden also need maintenance. They really need to look after the property, or people won't be able to stay here for long.

We were excited to try Sanur for the first time and had picked Kings Villas after seeing so many good reviews. The space was huge, just as the pictures showed, but the room was uncomfortable from the start. About three hours after checking in, around 8:30 pm, it was still warm and we were sweating after showering. The AC blew strongly, but the air wasn't cold, even on the lowest setting and highest fan speed. The front desk came right away and tried adjusting it, but nothing changed. They could only offer a stand fan, which we accepted because the staff member was doing his best. The villa manager said they were fully booked, apologized, and suggested we sleep with the door open and fan on. He said maintenance would come at 10 the next morning. We kept waking up all night, and at 5:30 am I texted asking to check out early and get a refund. The manager asked us to wait for maintenance, with a refund if the AC was still faulty afterward. We contacted Moria Villa Management and explained we just wanted to leave. Ms Okta handled the checkout and refund request very professionally and arranged it smoothly through Agoda. We got the three remaining nights refunded, but paid the full price for that first night. Maybe the AC couldn't handle such a large space, or maybe it was a maintenance problem. Also, house slippers would have been useful, since there were lots or caterpillars in the living area.