Roemah 28 Syariah Boutique Hotel

Breakfast in the downstairs café was delicious, and at 30k per person it was very reasonable, though it wasn't part of the room rate. The bed felt really small for a double, and the shower only got lukewarm. Still, the room was clean and comfortable, and the staff welcomed us warmly and were friendly and helpful. I'd happily stay at this little hotel again.

We got back 30k from our 100k deposit after the extra 70k room charge, but the way the hotel handled our stay left me angry and disappointed. When I said I'd leave negative feedback about their hospitality, the owner proudly said he'd respond online, so I'm waiting for that now. 😡😡😡 We'd booked online because the listing said one double bed, and my friend and I agreed to that. We arrived around 10 pm, exhausted after driving all the way from Pulau Samosir-Berastagi-Medan. The staff and, I think, the owner greeted us warmly. He asked us to park inside the gate and leave the car key at reception since we planned to check out early. We also paid a 100k cash deposit. A staff member carried our three bags upstairs. The room had a SUPER SINGLE BED, though, and he insisted that was the superior room we'd booked, saying it came with two of everything, including towels, slippers, and pillows. My friend argued that she'd selected a room with one double bed, but he wouldn't budge. Since it was late and we were tired, we asked about a queen room. He said there was one, so we switched. That cost another 70k. He asked whether we wanted to pay that night, and we said we'd settle it in the morning; he agreed. When we inserted the room card, the lights and AC came on automatically. The AC never worked properly that night. At first I thought it just needed time, but at 4 am I woke up and tried changing the temperature. The remote didn't work, and there was no telephone in the room or any clear way to reach the hotel. I kept trying to sleep, waking up every hour. At 6 am I found a male staff member asleep at the counter. He said he couldn't do anything and we'd have to wait for a technician, and claimed the AC had always worked. I asked him to check it himself. He came upstairs, confirmed the remote was broken, and tried another one, but the AC still didn't work. He offered to move us, but we were checking out that morning, so we stayed put. I asked whether there'd be compensation since we'd paid for a room with AC that hadn't worked all night. He had no answer and said he'd discuss it with the boss. We showered and packed with the windows open. That was uncomfortable because the room faced a roadside, with a house across the road. We rushed downstairs carrying our three bags ourselves. At reception, I explained the problem to a woman, and the male staff member confirmed the remote and AC issue. She didn't respond and waited for another man to arrive, who I think was the owner. When we asked him about compensation, he said we should have told them during the night so they could move us. I explained we checked in late, were exhausted, and only realized at 4 am that the AC wasn't working. How were we supposed to contact them? He told us to look up their number on the website and said staff were on standby 24 hours. They should have given us the number at check-in or left it in the room for emergencies. Instead he told me to find it online, and I was disappointed. He said the mistake wasn't theirs and they wouldn't take responsibility. He also blamed us for not telling them as soon as we noticed the problem. The room listing was wrong too. When I raised the one-double-bed description, he blamed the booking websites, including bo***ng, for not updating it even though they'd already complained. The listing should say one super single bed, not one double bed!

I've stayed at Rumah 28 three times and enjoyed it each visit. The room's condition is different now, but I still enjoy staying here. Service is okay, and the owner is humble. I'm satisfied.

The restaurant food was great, and the staff were attentive. The manager made sure we were comfortable and was easy to reach if anything came up. They can also arrange transportation if you need help organizing it. We stayed for two nights before heading to Bukit Lawang for trekking. The location worked well, with Grab or GoJek getting us to the city center in minutes. The bed was a little small for two, but we're both thin, so it wasn't a problem. Recommended 100%!