Novotel Palembang
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Airport shuttle
- Free
- Reception
- 24/7
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- Multi-language staff
- Smoking
- Smoke-free
- Children
- Family friendly
- Room types
- 4
Guest reviews
Recent reviews shared by hotel guests
Deborah S.
Denny and Candra at Lebar made me feel right at home. I came from Bombay, and even after a year they still remembered me and welcomed me with such warm smiles. They really showed the best hospitality at PLM. Rika at reception was very helpful too, and all the reception staff were excellent. Great job, all of you, and keep it up for every guest.

Emilia L.
The breakfast was good, and I really liked the pool and outdoor area. The room booking was the letdown: I reserved a non-smoking room online ahead of time but was given a smoking one. They said all the non-smoking rooms were full and wouldn't move me. The hotel didn't look very busy, so I wondered if there were just very few non-smoking rooms, though I'm not sure. I agreed to have the room cleaned, which helped a little, but it still clearly smelled like a smoking room. Check what room you've been assigned when you arrive, and hopefully you'll have better luck.
RATNA K.
My kids loved the stay so much that they said they wished they could live at the hotel forever. We chose a deluxe king room with a pool view, so I could watch them in the large, safe kids' pool from our room. The room was clean, the pillows were really comfortable, and there were lots of breakfast choices. We came for a staycation and plan to return soon. 🥰🥰
Putri M.
The check-in time listed on Tiket.com is 2 PM, but the hotel says 3 PM, even though 2 PM is common at most hotels. I also expected more complete amenities from a 4-star place. Things like a razor and body lotion are only available if you ask, and the shampoo and soap are Lifebuoy. To me, a 3-star rating would fit better than 4 stars.
Ramutya S.
The hotel felt spacious and was really clean. I especially appreciated how friendly and professional the FnB staff were while looking after me. They even arranged a birthday surprise for my mom, which meant a lot.
Amenities
Everything available at this property
General Services
55 available- ATM
- Air conditioning
- Elevator/lift
- Smoking areas
- Smoke Free Property
- Security guard
- Express Check In/Check Out
- Garden
- Terrace
- Reception desk
- Room service
- Trouser press
- Smoke Detector
- Ironing
- Laundry
- Concierge services
- Luggage storage
- Barbecue grill(s)
- Nightclub
- Sun Deck
- Total number of rooms
- Number of floors (main building)
- Suites
- hotel
- EC
- MasterCard
- Visa
- 24 Hour Reception
- Check In Hour
- Check Out Hour
- Mobile phone coverage
- Car hire
- Airport Shuttle
- Laundry service
- Medical service
- Multilingual staff
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Lift access
- Newspaper stand
- Shop
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Café
- Non Smoking Area
- Smoking area
- Highchairs
- Banquet hall
- Secretarial service
- Photocopier
- Audio Visual Equipment Rental
Accessibility
1 available- Wheelchair Accessible
Internet
3 available- Free Wi Fi
- Internet access
- Wi Fi
Parking
3 available- Parking
- Parking nearby
- Car park
Meals
4 available- Bar
- Restaurant
- Poolside snack bar
- Air conditioning in Restaurant
Business Services
7 available- Business center
- Fax and copy machine
- Conference Hall
- Conference room
- Meeting room
- Business centre
- Fax
Recreation & Wellness
3 available- Massage
- Sauna
- First Aid Kit
Pool and beach
7 available- Swimming pool
- Outdoor pool
- Beach facilities
- Pool facilities
- Children swimming pool
- Outdoor freshwater pool
- Children’s swimming area
Sports
2 available- Fitness facilities
- Gym
Children
3 available- Children's menu
- Babysitting service
- Children playground
Room Amenities
5 available- Non Smoking Rooms
- Family room
- Family rooms
- Connecting rooms
- TV lounge
Languages
1 available- Multi Language Staff
What's nearby
Explore attractions, restaurants and transport around the hotel
2.2 km 27 min walk
3.3 km
1.1 km 13 min walk
82 m 1 min walk
Attractions
20- Taman Kolam Bahari1.1 km 13 min walk
- Balaputradewa Museum3.9 km
- Rumah Limas Palembang - Museum Adat4.0 km
- Puntikayu Amusement Palembang4.2 km
- Kampung Wisata " Hadrami " Al Munawar4.2 km
Restaurants
20- Abu Coffe82 m 1 min walk
- Burger King Soekamto85 m 1 min walk
- Pempek Nony 168 Patal102 m 1 min walk
- Pecel Lele Rahman107 m 1 min walk
- Rumah Makan Anisa Putri146 m 2 min walk
Transit
20- Bandar Udara Internasional Sultan Mahmud Badaruddin IIAirport9.4 km
- Halte PLNBus2.2 km 27 min walk
- Halte Grand Garden BBus2.3 km 29 min walk
- Halte CelentangBus2.3 km 29 min walk
- Halte Grand GardenBus2.3 km 29 min walk

Stay rules
Important conditions for your stay
Fees and optional services
Deposit
Deposit required