Mandala The Home

My experience with the Mandala Group was horrendous. Their service was terrible, and I felt trapped by their policies. When a change benefited them, they made it without giving notice. I booked at the end of 2019 for a March 2020 stay, but couldn’t travel to Bali because of Covid. They refused my refund and said they’d hold the stay for whenever I could make it to Bali. They kept my 50% deposit for nearly two years. When the borders reopened, I planned to visit in June 2023 and paid the remaining 50%. The staff assured me the booking was confirmed, so I had paid in full. Then in March 2023, I wrote to arrange transport for the stay. That’s when they told me they had a long-term tenant and would cancel my booking, or offer alternatives that didn’t suit me. After holding my money for close to three years, they cancelled only when I contacted them, and offered no compensation at all. Deal with this business carefully and at your own risk.

Dinni and the rest of the staff really made the trip for us. The service was excellent, and the food was beautiful. This place is amazing, and I’d definitely recommend it.

A very relaxing place with excellent staff.

One of Bali’s most beautiful villas.