Charlene M.
Our reservation, made in May for an August evening, was cancelled that morning because they said it hadn't been paid. Booking.com clearly said payment would be made directly to the accommodation, with the site's card details held for the reservation. We got no message from the accommodation between May and August asking for payment or an estimated arrival time. Leaving a family with a seven-year-old without a place to stay on arrival day is shameful. We had to pay over €130 extra for a hotel. I can't comment on the comfort, but I strongly advise against staying here because the customer service was poor and the booking process unreliable.

