Marianne G.
Etwan, the day manager, was wonderful throughout my three-week summer stay. He was polite, accommodating, and a pleasure to deal with. I had a one-bedroom suite with a living room. Please give him a raise, because he was about the only good thing about this hotel. The night staff were a different story. Mohammed berated me about my Judaism and said that if I visited Yad Vashem, Israel's Holocaust memorial, which I’ve visited several times, I would understand the Nakba, the “disaster” some Palestinians call Israel’s Independence of 1948. He is clearly an anti-semite and should not be dealing with the mostly Jewish guests. Zero stars for Mohammed. Hassan was lazy and rude. When I needed help with the broken AC or toilet paper, he said it wasn’t his job and that I was bothering him. Zero stars for Hassan. The night staff weren’t at the front desk or answering the phone, so you had to sit in the lobby for hours hoping to run into them. Two other families had to do this too. One Shabbat, a family was noisy, slamming doors and furniture. The night staff said, “this is how Jews act, we are not going to tell them to stop.” Hire new night staff asap!
