shmuel L.
The place looks beautiful in a new, high-end building, but it doesn't seem like enough is being done to keep guests comfortable. We had a list of problems: the fridge didn't work, and although they said they'd send a technician, nobody came. Food we bought went bad because of it, and there was no offer to reimburse us. The sheets had a stain, which made me wonder how well the linens are cleaned between guests. There were no towels or dishwashing cloths in the kitchen, and no shower mat. You shouldn't have to buy those things on vacation. The washing machine also didn't work. The AC ran, but even at the coolest setting and highest fan, it didn't seem to do anything. I was ready to let it go as a one-off bad experience since I hate complaining, but after reading other reviews, it seems this may be normal. Unfortunately, I'd strongly recommend booking elsewhere.
