Capital O 22490 Hotel Paradise Inn

The owner, receptionist, and helper were all so good. They welcomed me warmly with smiles, and the helper carried my luggage and showed me to my room. I was extremely happy with the stay.

The receptionist's behavior was the worst I've encountered, very rude and unprofessional. He asked for my Aadhaar card, but wouldn't accept the photo on my phone, insisting that police rules allow only the original and not a photocopy or digital version. Then he asked for another ₹300 to let me check in with that photo. I had booked through Agoda, but at reception they said they hadn't received the confirmation email. I spent over 30 minutes on the phone with Agoda customer care sorting it out. The manager eventually let me check in, after all that. Better to stay somewhere else.

There is no parking at Hotel O Paradise Inn in Marathahalli, though the Agoda or OYO listing doesn't mention that. When we arrived and couldn't park, the receptionist told us to cancel and request a refund through Agoda, suggesting the hotel would approve it. After we made the request, the property rejected it. The owner's response was, "My job is to give a room, not parking." The staff misled us in person to calm things down, then refused the refund remotely. OYO support was just as unresponsive, and the rudeness and dishonesty were unacceptable. Avoid this place.

After paying extra, I finally got a room, but I had to switch rooms twice because the first two were in very bad shape. The last one was better, though it still had plenty of problems: broken main door lock, broken TV, no bedsheets or towel, and no room service for something as basic as a water bottle. There was dust dumped outside the door, the lift wasn't working even though I was on the fifth floor, and the bathroom latch and seat were broken. Breakfast was supposed to be included in my booking, but wasn't available. When I arrived, they refused to honor my booking because I'd booked through another website, even though I had the confirmation email and invoice. They said I'd paid too little and demanded an extra 1,200. I called customer care four to seven times, but they kept transferring me to different departments, nothing got resolved, and the calls disconnected.