Deepak S.
On 29th April I got a room with bed bugs. I realized it at night after using the bed, though I’d only come back from the office around 9 pm after freshening up and leaving that morning. I complained and asked to switch rooms. Someone came with Red hit spray and sprayed the whole room instead of treating the bed. I couldn’t stand or breathe in there. I packed up and went to reception, explained everything, and showed the sore, very itchy bite marks on my hand. The response was shocking. The staff member at reception said there were no other rooms, even though the person who’d come to my room had agreed to give me one. I was told I could vacate, and when I asked for a refund, they said to get it from oyo. This was around 10:30 at night. Eventually they agreed to another room, but I’ll never book here again. Oyo should train staff to take genuine customer complaints seriously. When I posted this on the Oyo app, it popped up a message saying my review didn’t follow their guidelines, so I’m putting this honest account on Google to help others. I’d stayed here several times in different rooms because it was the only budget-friendly hotel in the area, and I kept going back to save money despite the problems. It feels like a PG converted into a hotel, with the compromises you’d expect from a budget stay. Rooms are spacious enough and have AC, TV, a small laptop stand, and a chair. In most rooms, though, the bed is two small ones joined together rather than a Queen or King, which is uncomfortable. Some TVs don’t work. Some rooms have no AC remote, and they say the AC is automatic, but how are you supposed to adjust the temperature? The bedsheets always seemed unwashed in the rooms I stayed in. They were stained, and if you look closely, there may be hair on them. Some stains looked like food, while others looked like they could be from sex, which was disgusting. I attached a video showing the stains. Water was also often unavailable. I had to call reception to ask them to turn on the motor, then wait 15-20 minutes for water. The bed bugs and the way my complaint was handled finally changed my mind about staying there.
