OYO 19038 Mathrushree Comforts

I booked 20 days before arriving, and my reservation through an app was confirmed. But when I got there, the receptionist refused to give me a room and behaved very rudely. He said I’d have to pay double, claiming they don’t provide rooms for bookings. It felt like they take reservations just to manipulate people. I suggest not booking this hotel. Worst experience of my life.

If there were a zero-star option, I’d choose it. The room was unclean, the bed was broken, and there were bed bugs. The sheets hadn’t been washed. The receptionist was weird, and the towel he gave us smelled bad and was used. He didn’t provide soap either. When I asked, he gave just one soap for the two of us. He charged for AC, took the remote away, and wouldn’t let us switch it on. Please find somewhere else. It’s not family-friendly, and couples should never go there.

On 30th Aug, I paid 2200 rupees for a room that was supposed to match the family room shown in the pictures. Instead, they’d turned a single room into a family room. The staff were unprofessional and all drunk, and the geyser didn’t work. Breakfast was included in the price, but none was provided. They’ll take you for a ride once you book and pay. I wouldn’t recommend this hotel to families or even bachelors. Think twice before booking.

The rooms are spacious and clean, though the hotel is a little off the main area. Management doesn’t seem happy about the OYO discounts and openly asks us to pay the amount OYO discounted. At night, when you’re checking in, you don’t have many other options.