Hotel Priyal by OYO Rooms

I called Hotel O Priyal, Bokaro at the only phone number listed on Google to ask about room categories and tariffs for a planned stay. The staff member who answered, Riya, was very rude, even though I clearly said I was only asking for tariff information at that point. When I said I'd call again 1-2 weeks before my trip to confirm a booking, she questioned why I was calling so early and said, “You should contact at that time. This is not a calling desk.” If there's just one number listed, how are customers meant to know which number is for enquiries or bookings? Her tone was extremely disrespectful. I said I'd complain, and she casually replied, “Yes, you can,” with no concern. That reflects badly on the hotel's management. Staff behaving so unprofessionally make for a terrible customer experience. This was the worst experience I've had, all from an enquiry call. If negative ratings were allowed, I'd give it -3/5. Even a roadside "rediwala" spokes more politely than this hotel support.