OYO 48902 The White Villa

The cook was especially rude, and the staff's behavior wasn't good. The owner had first said we could eat unlimited food, but they only served limited amounts. When I asked to have the room cleaned, they kept delaying it for a week. An OYO representative came to inspect and saw that the kitchen was very dirty and unhygienic, but didn't mention it on the OYO site.

After midnight, we found the entrance gates locked, even though I'd called earlier to say we'd arrive late at night. The manager had assured me someone would be there to let us in. Nobody answered the calls, and it took nearly 30 minutes before we managed to get someone's attention and have the door opened. When I showed the hotel staff my booking ID and messages, the man said there was no booking and still refused to accept it. I'd booked through the OYO app. OYO support was no help either, saying they'd direct us to another hotel instead of asking this hotel why it had refused us. In the end, the hotel agreed to let us stay for the period we'd booked, but only at its own price, not the rate I'd reserved. The manager had said on the phone there'd be no problem, but both the hotel staff and OYO support were useless. Stop booking through this app if you don't want to be left feeling cheated at the last moment.

I’ve been visiting for the past six months, and it’s such a lovely hotel in Chandigarh. The rooms are clean, the staff are great, and the service is very good. Thanks to MR.gurjeet bear nd MR sukman.

The staff were fairly polite, but the property was close to a dump. The location felt shady and unpleasant, so don’t trust what the website photos show. It falls short of OYO standards.