City Home

This is about the nearby food cart, where I had lovely homemade food. I’d come from T.Nahar for a review, and the owner kindly invited me to stay here next time. He was amazed when I gave him a 1k rupee tip. Service and human values at their best, a real gem of a person.

My family and I stayed at My Residencies from 13/11/2024 to 14/11/2024, and the experience was very disappointing. I travel often and have stayed in plenty of rooms, but the customer service here was poor. Over the phone, I was quoted Rs 2000+GST for a single room with a double bed for my family. At check-in, the lodge in-charge and manager argued that they had quoted 2500+GST. There was no rate card, police station contact information on the notice board, or menu card that I could find. They knew we relied on a cab or auto to get there, and seemed to set room rates as they wished. I didn’t think Rs.2500 was worth it. After arguing, they said they would charge Rs.2500 if we didn’t need a bill. They took the rent upfront. The AC and TV weren’t working, and repeated reports to staff brought no proper solution. I felt my concerns were ignored. The in-charge called several times to remind us about checkout, even though we knew the checkout time. The lodge was still under renovation, with dust and materials around, and should not have been rented out before the work was finished. Someone claiming to be the manager said rates had been updated online, but I checked and found no update. The same entrance serves both the PG and the lodging. I don’t know how safety is maintained or whether local authorities have granted permission. I can only guess positive feedback may have come from people they know. The staff were rude, and I felt they treated us this way because we were from another state. Visitors, tourists and pilgrims are what bring business. As paying guests, especially a family with infants, we expected basic hospitality, cleanliness and decent treatment. My Residencies failed to provide that. It wasn’t worth the money, and the staff didn’t seem customer-oriented. Based on my own experience, I wouldn’t recommend booking this lodge for either a short or long stay.

I felt right at home here and really enjoyed being able to use the terrace. The area is busy but beautiful, with lots of places and restaurants to visit nearby. Customer service was great too. I’d happily recommend them again.

I paid ₹1500 per day for a non-AC room at My Residencies last weekend, since AC rooms weren’t available. The room was spacious and had a well-set-up TV, which was handy for watching the IPL match. Ventilation wasn’t the best, though it did have two fans, one ceiling-mounted and one on the wall. The restroom was acceptable and manageable. P.S. Toothbrushes and toothpaste would be a nice addition 🙂