Blackroots Serviced Apartments

Please don't choose this service apartment. When I complained that several switches and the AC weren't working, the staff responded very rudely. Several electrical switches in the apartment didn't work properly, which was a major inconvenience, and the AC wasn't functioning at all. It made the stay extremely uncomfortable, since working AC is a basic expectation in a service apartment. The staff were rude and unhelpful when I raised the problems, and took no immediate action. I'm disappointed with the facilities and the way my concerns were handled. These issues should be addressed and service improved for future guests.

They confirmed my booking through makemytrip, then denied me check-in when I showed up at reception. The response was absolutely pathetic, and I was left in that remote area late at night with no choice. This is a so-called service apartment and a scam, and the inconvenience could affect business travelers. Don't book this hotel online. makemy trip should remove it from the list. They didn't respond to a makemy trip customer service executive either. After an hour, makemy trip refunded my money.

The rooms and toilets weren't properly cleaned, and the reception on the ground floor was the only neat area. The pillows and bedsheets were white but had yellow marks, and the rooms smelled of smoke. One toilet hadn't been cleaned, another room had a broken flush, one AC didn't work, and one room had a cigarette smell and cigarette parts. There were no towels, no corridor lights, and no responsible staff to deal with any of it. The parking that was available was taken by the owner, leaving guests to park on the road. At reception, the staff and owner were very unpleasant and took no responsibility. From check-in, the receptionist kept repeating “Rules and Rules” and seemed interested only in money, not in listening to our questions. If we asked about the room, towel, or toilet water, he said the owner had to decide. He finally said his only job was to take money. He said no one checked cleaning quality and that the owner handled it. The owner's response was, “Your expectations are high and this is what we have.” I'm taking the time to write this because the experience really irritated me. Overall, this was one of the worst service apartments I've stayed in, both for cleanliness and for how the owner and staff treated us. They weren't supportive, and the website photos are misleading. Please don't choose this apartment.

The area roads aren't great, and the bath water was very hard, I guess it was ground water. Rooms are too small, while the bed, bath, and other things are average. At 2k a day, it feels expensive. Still, I had a pleasant stay.