OYO 8188 Vardhmaan Inn

The staff were the best part. They made us feel comfortable and secure, listened to our problems, and fixed them. The location is good too, and this seems like a nice place for anyone, including couples and families. But the AC and geyser had issues, and the complimentary breakfast didn’t taste up to standard. If they improve the room facilities and breakfast, this would be a good hotel to stay at.

I had a very bad experience. My trip from Ludhiana started yesterday at 9:30 pm, and I used the OYO app to find a hotel in Delhi. I called the toll-free number to check whether it was okay. They checked, and the hotel owner said no rooms were available, just as I suspected might happen. Then your manager suggested a premium hotel run by OYO. I agreed, and the marketing manager sent a link and confirmed it was their hotel and there’d be no issue. I felt reassured, booked, and paid online. I got to Delhi at 4:30 in the morning, only to be told there was no room. The one room they had didn’t have lights. After an hour talking with your executive, they transferred me to another hotel, where I paid another 1000 rupees. I lost three hours I could have spent sleeping and was on the road from 4:30 am until I got another hotel room at 7 am, paying extra. I was transferred to Vardhaman, where there was no hot water for a bath. It made me feel like I was poor and being given charity. Thank you.

The waiters and attendants were good, but the manager or owner was horrible. After I gave the property a 3 rating, he treated me rudely. A food bill included a 10% service charge. When I asked why, he said it was for the waiters and service boys. I asked why I should pay that when the food, tea, and coffee already cost four times the normal price, and service charge isn’t valid everywhere. The manager told me to write on the back of the bill that it wasn’t charged everywhere. I did, then he told the boy at reception, “mat rakho isse charge aur dhakka mar k nikalo isko”. I felt deeply hurt and didn’t know what to say when I asked for my right. On the first day, the room was much smaller than other OYO rooms in this price range. Without OYO, it would’ve been an ordinary, old-fashioned, poor hotel. OYO makes it just okay to stay in, but if you want a good room, facilities, and interior, this place isn’t for you. Altogether, it was awful. I wish I could give it a negative rating.

The room was roomy enough for one person, and the TV worked, though there were few channels and none in English. Staff were attentive and behaved satisfactorily. There was no room service, so I ordered from outside. Even for a bottle of water, they had to buy it outside and asked me to pay upfront. I checked in at 1:30 pm and found the washroom dirty, the sheets wrinkled, and the floor unswept. I had to call reception to get the bathroom cleaned and clean the doormat myself. Cleanliness was poor. The window AC’s thermostat button had been removed, leaving me stuck with one temperature setting. Based on my stay, I wouldn’t recommend the place.