JüSTa Residences - Aipl Joy Street, Gurgaon

The room had a nice window view and plenty of useful items: storage cupboards, a full-size fridge, induction stove, oven, RO water, sink, sofa with teapoy, and a 32-inch TV. The location inside the mall is good, with a nice front view, though only around 50% of the shops are occupied, so the mall isn't very lively. Finding juSTa Residency, AIPL Joy Street, Gurugram was difficult because there was no proper signboard. We got a room on the 15th floor, but had to press 14 in the lift, which was confusing. The corridor was poorly maintained, with visible dust, hair, and trash. Inside, there was a strong phenyl smell. The mattress had visible hair, part of the bathroom wall was broken, and the flush button looked dirty, although the bowl itself was clean. There was no RFID card, just a manual key, and no bathroom mats. The telephone was broken and stored in a cupboard. Smoke smell from other rooms came in occasionally. At ₹4,800 a night, it didn't feel worth the price because of the upkeep problems. The location is good, but housekeeping and maintenance need serious improvement.

The rooms are large, with tea and coffee facilities and a refrigerator, but housekeeping was below par. The room was extremely dirty, and the bed linen had hair from previous guests, so it had to be changed. The replacement linen was torn. Floors were sticky and stained, as if they hadn't been cleaned for a long time, and the bathroom smelled bad with dirty water standing on the floor. The bathmat was stuck to the dirt, and it was hard to move. Luckily, we arrived late and left early the next morning, so we barely used the facilities.

The central Gurugram location made it easy to get to offices, cafes, and shops, and the apartment still felt quiet. I found it comfortable and good value for both a quick trip and a longer stay. It was set up with the things I needed: a fridge, microwave, AC, utensils, cookware, an induction cooktop, and tea, coffee, and sugar. There was also a locker. The Wi-Fi stayed fast and reliable, and Netflix, Prime Video, and Hotstar made it easy to unwind in the evenings. Everything was clean and well maintained, and check-in was smooth. A well-equipped place that felt homely. I’d recommend it for work or leisure in Gurugram.

A lovely place for a stay with family or friends. The rooms were very nice, and the staff were supportive and helpful. I’d recommend the hotel and would visit again.