OYO Townhouse 178 Sector 52

The room was clean and we slept well, but the food and kitchen service were really disappointing. The chicken Kali mirch tasted completely sweet, with very thick gravy and no black pepper, while the soup was just spicy with mirch. We were two people, yet room service brought only one plate. The tandoori chicken wasn’t marinated properly and came without sauce. I don’t know what to say about this unprofessional Oyo townhouse service. Food is a basic necessity for travelers, so they need to improve its quality or it’ll be hard to choose this place.

The approach is a bit tricky: the road for about 100 metres or so is in shambles. Once there, check-in went smoothly, thanks to Mister Kashish. We stayed one night and found it comfortable. We had to order dinner through Zomato, so room service is something they could sort out. The complimentary breakfast the next morning included parantha, aalu sabzi, vermicili, poha, tea or coffee, and bread with butter or jam. I’m giving four stars based purely on the comfort.

The bathroom cleanliness needs serious attention, and the OYO helpline was pathetic. I got no response when I contacted them. There were several other problems during my stay at this new property. Its location doesn’t match what Google Map shows. I raised it, and the manager is working on it. The road outside was unpaved and waterlogged. Construction and maintenance were still going on, with drilling near my room causing terrible noise, and the elevator wasn’t working. I think they should accept guests once everything is ready. Breakfast choices were limited, and there was no coffee maker, creamer, coffee satchet, sugar or tea bags, unlike at most townhouses.

I booked online and got confirmation. They said I had to pay Rs. 900 after a 50% discount, but the OYO Town house receptionist charged me Rs. 1375, claiming there was no booking. He was rude, and I wasn’t given a bill for the stay. You people are CHEATERS. I have proof of everything.