Yashail Hotel Haridwar

We stayed at 8 different hotels during our Haridwar–Mussoorie trip, and Hotel Yashil gave our guests the most “different” experience. The property looks impressive, but the unacceptable cleanliness points to a serious management failure. The welcome was formally pleasant, yet the Front Office lacked basic hospitality training. When a guest asks for drinking water and gets told “you will get it from there,” it's embarrassing for any hotel, whatever its category. The food tasted good, though the dining experience felt more like a roadside setup or dharamshala than a professionally managed hotel. During a morning interaction with Director Mr. Manoj, a strong smell of alcohol overshadowed the conversation, enough to indicate the previous night's priorities. Guests were allotted rooms as late as 2-3 PM, with this explained as a “5-star dharamshala” where guests could be “looked after.” That's mismanagement, not hospitality. For three days there was continuous mismanagement, but the General Manager never appeared. That felt like deliberate avoidance of responsibility. Outsourced ODC staff were poorly coordinated, and permanent staff lacked training and direction, showing a serious gap in leadership and discipline. Anyone bringing MLM or premium guests should be warned: staff tend to judge guests by the cover page, not the content. That sort of culture is allowed or taught by top management. A beautiful building alone does not make a hotel. Without immediate corrective action, Hotel Yashil risks losing its reputation despite having all the physical resources.

There was hardly any on-call service, and the maintenance incharge was very rude when I asked about the poor conditions. Food was really, really bad, and the AC wasn't working in the rooms, corridor, reception, or dining area. One person was managing the entrance, valet, security check-in, and entry, with hardly any waiters to serve. I spent 3 nights here for a wedding, and choosing this place was the worst decision. The experience was very bad. Don't recommend it at all, even for an overnight stay. Don't go by the name, it's not even a 1 star property anymore.

Dining was disappointing, with long waits and food quality that wasn't consistent. Housekeeping also fell far short of expectations, often missing basic cleaning, and room service was extremely slow and unresponsive. The low service standards made the stay uncomfortable and frustrating. I hope management takes these problems seriously and improves service for future guests.

I expected a hassle-free stay because this place claims to be a 5-star hotel and was previously a Radisson, especially since I was traveling with an infant. Instead, the dinner buffet was worse than one I'd expect at a 3-star hotel and service was extremely slow. I asked for water bottles and waited over an hour for them to arrive, so I ended up going to sleep after midnight. There was no hot water in the taps either. What came out was cold and dusty.