OYO 897 Hotel Surabhi Elite

Don’t trust the photos, they look fake. Staff were clueless and no help, and they don’t even give you keys. The rooms smelled of cigarettes, alcohol, and urine. This place is absolute garbage, please don’t stay here.

The rooms weren’t clean, and the staff didn’t know how to talk to customers. Once they had our payment, they stopped caring. When we asked for a refund, they said the accountant would come speak with us, but nobody came even after two days. Be careful before paying, and check the room’s cleanliness first. The staff are frauds.

They post an ad even when they don’t have clean or available rooms. After you pay and arrive, there may be no room, or the one they offer may have no AC. The manager was very rude and seemed not to care. They have no refund policy for this scam. Stupid place.

The servings are generous, often enough for two people with moderate appetites, and the starters are tasty and nicely presented. Curries aren’t too spicy, and takeaways come quickly in good packaging. Prices are more than moderate. Staff are courteous and efficient, parking is ample, and the furnished banquet halls are another plus. The dark-coloured interior theme is thoughtfully done and stays in the background. There’s a fish tank, though it needs better upkeep. You can get a great view of metro trains passing on the tracks, which kids will love. The top-floor bar is nicely decorated and open to the air, worth a visit. The only small drawback is the toilets, which could be more up to date, though they’re not bad. Restroom quality could use a little improvement.