Neeraj K.
Even though I’d requested an early check-in well ahead of time and confirmed it by phone the day before, my room still wasn’t ready when I arrived at golden leaves. The staff seemed caught off guard, offered no solution, and left me waiting in the lobby for hours. It made me feel unwelcome and set a negative tone for the stay. The amenities and location were satisfactory, but the hotel handled the timing poorly and showed little consideration. I’d advise future guests to confirm their check-in time carefully or look at other places that put more focus on customer service.
