OYO Townhouse 1019 Galaxy Suites

The rooms are small, and there's no power backup. The AC and gyser do work, but they don't provide food either. At the reception, they took my phone and gave a 5 star review.

They refused check-in when I got to the hotel and demanded extra money. Please avoid booking here.

The receptionist was extremely rude when I raised the problems, offering neither an apology nor a solution. After checking out, I read other reviews and couldn't find a single good one. What people said was accurate, and I experienced that same disgusting feeling at this hotel. The AC made a lot of noise and didn't work properly, so I couldn't sleep well. The room also smelled strongly of cigarette smoke and clearly hadn't been cleaned properly before check-in. There was no power backup, and power cuts happened often. When we asked, they tried to convince us that the generator was dripped. I felt they were deliberately cutting power to save the bill. I absolutely wouldn't recommend staying here. Don't waste your money, there are many other hotels nearby, and it takes just two more minutes to find a better place instead of being uncomfortable throughout your stay. Thanks for reading and considering my words.

This was a corporate booking for office staff, and our confirmed, prepaid reservation was refused when our employee arrived. The hotel executive on duty identified himself only as "Mahindra." He said they wouldn't honor bookings made through the central FabHotels website or customer care, even though the reservation came through their own corporate channel. Customer care's executive was named Neha Verma. Our employee was left dealing with the hassle of being turned away from a room that had already been paid for, and Mahindra subjected them to unnecessary, unprofessional harassment. When we contacted FabHotels customer care during the emergency, with a guest stranded after being denied entry, we got no response and the issue wasn't resolved. Holding customers' 50% or 100% advance payment while offering no help during a crisis is a major consumer rights violation. The property refused service, the local executive harassed the guest, and central support was unreachable and useless. This was a travesty of hospitality and service fraud. Do not risk your travel plans or money with this property or chain. The hostile on-site management and non-existent customer service make it a high-risk booking. We demand a full refund and for FabHotels to address Mahindra's conduct.