The Pristine Hotel Kanpur

We paid around ₹25,000 for four days at The Pristine, but the stay didn't live up to its claimed luxury. During the first night, a dog barked all night. I'm not sure why a pet was allowed on a floor with other guests. The TV didn't work, water bottles weren't replenished unless we asked, cleaning happened only once in four days, and hand towels were taken away without replacement. Checkout was the biggest problem. We waited nearly 30 minutes while they checked the room. At the front desk another guest was loudly arguing about a smoking fine and left without paying, while we were kept waiting. Later they said we owed ₹1,000 plus taxes for yellow stains on a towel. We'd been at a wedding function the previous evening, so there may have been cosmetic stains. We paid without arguing. The amount wasn't the issue. The way it was handled was. The staff spoke rudely and accusatorily, as though we'd committed an offense. There was no discretion or professionalism, and they only gave us the towel after we asked. That kind of public embarrassment isn't what I'd expect from a hotel calling itself premium. Luxury comes down to service behavior, not pricing. Management seriously needs to train front desk staff in customer handling. I wouldn't recommend the hotel unless service standards improve.

Our family used 13+ rooms for my cousin’s wedding from Feb 1st to 4th, 2026, a lovely mix of Bengali and Kanpur Brahmin traditions. With 25+ guests, including many seniors, the staff were patient and quick to help. They assisted people who had misplaced room cards and handled odd-hour requests for water and housekeeping right away. Coordinating several functions in different spots on the premise was no small job, but the team made it feel seamless. The rooms were spacious, spotless, and had all the necessary amenities. It's a great place for families with young children. The breakfast buffet was a treat, and they prepared sunny-side-ups, masala omlette, and dosas without hesitation. The Chef deserves special thanks for the Aiburobhat platter, the Bengali details were authentic and showed real respect for our traditions. I travel a lot for work and have stayed in many hotels. The Pristine Hotel stands apart because of its hospitality and willingness to serve, as well as the infrastructure. Thank you to everyone for making this milestone memorable. Your kindness and service didn't go unnoticed, and I look forward to returning. Special thanks to Mr. Rajat Kamboj (Restaurant Manager).

The different functions in the halls gave our stay some local flavor and charm. With young children, we found it easy to stay here because our requests, including special requests for breakfast and other food, were handled without fuss from the start. The hotel is definitely worth recommending for families with young kids. Thanks especially to Mr Roy, Akash, Abhishekh, Manoj, Rakesh, Sandeep & Urfi for going above and beyond to look after us.

The rooms are spacious and the hotel is new, but the service was the worst part of our stay. We had a bitter experience with the staff. Responses to calls on the number listed on the website were poor, and the reception staff had a bad attitude. Don't rely on them for advance bookings. Ditendar Roy never picked up when I called about booking. There was no proper communication between staff, and my WhatsApp messages went unanswered for weeks. Later they told me to send an email. I tried contacting them through different media, but got no response. The dining area's water was very poor quality, so please don't drink it. If you ask for mineral water, they charge extra. The toothbrush they provide is poor quality, too. When I asked for a particular roti, they wouldn't provide the one I wanted and responded badly. They charge a lot, but the service doesn't match the price. Management needs to improve or customers won't return. One person, Subham, did try to make us comfortable by providing a small mineral water and thava roti when he was on duty. When he wasn't there, the others treated us badly.