Goroomgo Jheel Mahal New Town West Bengal

Don't book here. The room was dirty, with a dirty bed and bed bugs, and the bathroom was unclean with a broken roof. The place was stinky and unhygienic, and staff were rude. They wanted cash payment before check-in, and once you pay, you're done. The rooms were so bad I had to book somewhere else and lose my money. I checked all the rooms, and every single one was stinking and bad. The hotel management just adds fake positive reviews, so don't believe the positive or 5 star reviews. Check the photos for yourself. Even Booking.com or OYO won't help once you've paid cash. DO NOT AGREE TO PAY CASH.

The room was in terrible shape: burnt bed sheets, shabby furnishings, weak AC cooling, a slow fan, and broken bathroom door handles. We booked through goibobo, but the receptionist charged us 600 extra instead of honoring the booked price. The whole stay was the worst experience.

The stay was average. The room wasn't clean, the intercom didn't work, and reception staff behaved very badly. There was no complimentary drinking water either. I had to go to reception twice to ask for plates, and they gave me plastic ones. I also had to request a blanket before they brought one.

Dust was everywhere in the room, the white blanket had blackened corners, and the pillow smelled. The bathroom was dirty too, with hair all over the wash basin. I called Oyo customer care right away and spent 1.5 hrs on the phone, but they didn't help. The property owner and manager were rude, and told me to book directly instead of through OYO. A very poor place to stay.