Vikram D.
The breakfast was a disappointment. I’d booked a package that included it, but they served it very late and didn’t ask what I wanted. There wasn’t anything decent provided. The room photos made the spacious rooms and prime location look promising, so I booked with high expectations. Instead, the washroom and bedsheets were filthy, and nothing was done even after repeated complaints. Room service was awful too. The receptionist was rude, arrogant, and seemed uninterested in guest comfort. He was also the caretaker. When I felt unwell and asked him for an extra blanket, he refused and wouldn’t help. I felt insulted. I hope the owner starts taking basic customer service seriously. Otherwise, guests will keep being treated this way.
