Adrian W.
We respected the displayed house rules, including the one against washing clothes, but no one had told us that personal heaters weren’t allowed. Staff could see our heater and even asked us to move its plug, yet on 7th Jan they took it away without warning. That was unacceptable in winter, and when we questioned them, they were rude and unprofessional. The online listing showed amenities that mostly weren’t provided: no room service or housekeeping, no electric kettle, and no sealed drinking water. Instead, used bottles were refilled from a dispenser, which felt unhygienic. Poor communication, a misleading listing, and bad handling of guests. I wouldn’t recommend it.
