Snow Bloom Resort

My family of 9 and I stayed in private rooms on the 5th floor at snow bloom resort, and we loved the hospitality. It was kid-friendly and spacious, with clean bathrooms and good sheets. Hot water was available 24/7. Special thanks to the chefs. We really enjoyed both breakfast and dinner. We stayed from 30th Dec - 1st Jan.

This reply is misleading and seems aimed at denying and covering up the genuine problems we faced. Saying “no concerns were reported” doesn’t change what happened. We made verbal complaints, and staff ignored them. That points to negligence, not an absence of issues. Bringing up the heater in every response is a distraction from what this review is actually about: poor cleanliness, missing basic amenities, a TV and refrigerator that didn’t work, a faulty door lock that raised safety concerns, and rude behavior. None of those points has been addressed honestly. A post-checkout inspection means little when the guest had to deal with the problems during the stay. Hygiene, safety, and working equipment should be in order before anyone enters the room, not explained away afterward. Ratings and “verified feedback” don’t erase real bad experiences, and high ratings mean nothing when basic hospitality standards aren’t met. The reply’s defensive, dismissive tone only reinforces the concerns in my review. I stand by this truthful account of the stay. Denial, blame-shifting, and aggressive responses from management only show the lack of professionalism and accountability at this property.

The room itself had several basic problems: it was unhygienic, the bathroom and toilet were dirty, the TV and refrigerator didn’t work, and the faulty door lock raised a real safety concern. There was no drinking water, tea or coffee, soap, shampoo, or other toiletries in the room. Those are basic expectations, especially at a place presented as a four-star hotel. The Google listing shows a 4-star property with a rating around 4.5 stars, but that doesn’t match what I experienced. Cleanliness, upkeep, service, and staff behavior were nowhere near that level. I’ve had much better basic facilities at 2-star hotels. I raised issues verbally, but neither the staff nor the owner showed interest in fixing them. Saying that no complaints were recorded just points to poor management and a lack of accountability. Bringing up an unrelated heater issue also seemed like an effort to distract from what actually went wrong during my stay. The review was about my experience, not an argument or an ego issue. A post-checkout inspection doesn’t change what guests had to put up with while they were there. The owner’s rude, dismissive public response reflects the same arrogant and unprofessional attitude I encountered in person, including denying facts, shifting blame, and misleading readers. The property’s star claims and rating feel misleading and possibly fake. It falls badly short on hygiene, safety, service, and professionalism. My review is valid, and future guests should be cautious about trusting the inflated rating.

For the price we paid, our three-night, two-day trip booked through King Hill Travels was poor value. The food didn’t meet expectations, and the rooms were not clean enough or well maintained. Staff were unresponsive and unprofessional, and even simple requests weren’t handled properly. My stay at Snow Bloom Resort was extremely disappointing, and I wouldn’t recommend it.