Goldfinch Hotel Mangalore

All buses pass through here, so getting to nearby areas is easy. The location’s good, the food was nice, and the service was excellent. Staff didn’t disturb or interfere with us.

On 28 sept and 29 sept, the hotel was occupied by students from Indian Public School, bangalore. While they were there, breakfast was very limited: poha, upma, idli, sambar and puri sabji. There was no dosa, bread, butter, jam, cupcakes, juice, milkshake or sweets. When I asked for dosa, the old guy chef rudely said he wouldn’t serve it. We had to eat the poor-quality food, and the plates weren’t clean. The breakfast staff seemed to ignore us, apparently thinking we were part of the student group, and looked like interns. As soon as the students checked out on 29th, all the missing breakfast items were served. I paid a heavy charge for a room with breakfast and lost out for two days. The minibar had one refrigerated bottle that wasn’t listed on the room tariff card. On checkout day, reception showed us an inflated bill for refrigerated water bottles and looked at us strangely, as if we’d stolen something. They didn’t greet us when we left because we wouldn’t pay their fraudulent bill for one water bottle. Since when is water a bar item? Staff had also been coming into our room while we were away without our consent for two days, and they didn’t even ask me to sign to confirm whether we drank water. The bedsheets had stains, and the building felt as old as a government office. They mistreated us for two days and treated us differently after we refused the water charge. No one apologized for their behavior or poor service. We’ll never visit again.

I expected more from Goldfinch, since I paid ₹7,000 and thought it was one of Mangalore’s best hotels. The room itself was decent, but the bathroom smelled like a gutter. There was confusion in the lobby when they were assigning my pre-booked room, and the hallway to the rooms wasn’t furnished. At half the price, you can find better hotels in Mangalore with much better ambience and service. This place needs a lot of improvement.

Both arrival and checkout came with the same lack of courtesy from the front desk. They were unhelpful and slow, and sometimes plainly rude. Even simple questions about the room, amenities, or bill tariff got indifferent or curt replies. My recent stay was unacceptable, and I rarely write negative reviews.