Hotel Grandeur

After a long flight, we arrived late in the evening and found what may be the worst hotel I've stayed in. The online photos must be at least 20 years old. The place was dilapidated, and our room was a wreck. There was just one very grubby towel for my wife and me. The toilet seat was filthy and wasn't even attached properly, there was no toilet paper, and the shower room was dirty, with mold and debris on the floor. Staff were surly and sour, as if they'd taken a course in terrible customer service. They wanted to bring breakfast to our room, but even the rats probably wouldn't eat it. We left without breakfast and were glad to go. It's hard to call this a hotel. They could knock it down and put up a tent. Please don't stay here.

The manager had an issue after losing 23,000 rupees, and Sabir shaikh kindly helped me. He showed me the camera recordings and gave me lunch and dinner for free. I really appreciate the way he treated me. The room was in very good condition, and it's 1 km from the airport. The quality for the price doesn't make sense, it should cost more. Thanks a million, and see you again.

The other amenities they provided were good, but my bathroom had no mirror, and there wasn't hot water when I needed it. The room should also have a chair, since you can't be on the bed all the time. If you stay more than one day, they barely ask whether you need room service or cleaning on the following days.

There was no elevator, and only two staff members seemed to be running the whole place. The area around the building smelled foul. Inside, the staircase tiles were broken and unsafe, the walls were damp and covered in fungus, and the bathrooms and toilets were dirty with visible fungus. The beds had bed bugs, and there were lots of mosquitoes. When I asked for my advance back, the owner refused. I had booked two Super Deluxe Rooms through a friend and paid ₹2,000/- in advance. Mr. Shaikh, who handled the booking, had assured me they were clean, spacious, and well-maintained. When I saw the property, I was extremely disappointed. This was a poorly maintained lodging, not a hotel, and the conditions were unhygienic and completely different from what I was promised. I plan to wait a day or two for a resolution before filing a formal complaint with the Consumer Forum. I don't recommend staying here, it's highly unhygienic and unsafe.