Indien Hermitage

The owner’s conduct was the worst part of my stay at indien hermitage. When I tried to politely raise a cleanliness issue, the owner was dismissive, confrontational, and completely unhelpful. Their attitude made us feel like an inconvenience instead of paying guests and ruined any chance of a pleasant stay. The facilities and service were far below what the prices suggest. I’ve never had a resort experience this bad, and I’m warning others to stay away from Indien hermitage if they expect basic courtesy and decent accommodation.

The maids were kinder and did help us, but there were only two of them, along with the owner, as far as we could tell. When we asked for cleaning, no staff came, and the dust made it hard for my family to sleep. There were also dogs around what was called the ‘reception’ and monkeys wandering about. My family had a terrible experience, and the place seems to have only its looks. I wouldn’t recommend it for a family trip or any trip with friends. The room hadn’t been cleaned, the AC didn’t work, and we got electric shocks from the water pipe. It made us wonder whether the food was safe. The owner was rude and told us to stay if we wanted. There was no proper internet, television, intercom, reception, or proper office. The Wi-Fi didn’t work well, so there was no entertainment, and that internet access matters to people working in IT. There were no hangers, cupboards, hooks, mirror, or place to keep toothpaste and soap. The bathroom had no proper exhaust, and its door wouldn’t lock from inside. The heater used to make tea was very dusty. The bathroom towel and single cot bedsheet were torn. For about ₹4000-6000, it wasn’t worth the money, and the owner doesn’t give refunds. People in neighboring rooms had similar problems. We wanted to use the swimming pools, but the owner’s attitude left us unsure whether the water was clean or chlorinated. He told us to go ahead and swim but wouldn’t say when it had been cleaned. There was no proper place to store clothes either.

Getting to the resort was difficult, with a very remote, high location and roads cars could barely manage. There were no street lights at night. The service fell short, and we found the pool wasn’t clean enough to swim in. We had thought swimming would be free, but there was a charge. The food portions were very small, and we were charged extra, as shown in the image. I also saw the owner yelling at other customers.

The owner or manager was rude, arrogant, and confrontational, which was the main reason for my one-star review. The facilities and service were poor for the price, and dealing with that behavior wasn’t worth the stress. Save your money and peace of mind, and book somewhere else. The property didn’t feel like the “hermitage” or “resort” it claims to be. The approach is an unpaved, difficult road, especially after dark, and the place felt run-down and poorly maintained. Our room had visible cleanliness issues, the AC struggled, and hot water was erratic. The advertised peaceful atmosphere felt isolated and poorly managed. Food on site was basic, overpriced, and unappetizing. We got the distinct impression outside food was discouraged. When we asked for a simple meal for our driver late one evening, the request was refused with hostility, which didn’t feel like basic hospitality. This was the worst hotel experience of my life, without exaggeration.