Hotel Prestige Point

At Hotel Prestige Point, the blankets smelled like cigarettes, and my complaint didn't get a proper response from the staff. The geyser wasn't working either. The room, especially the bathroom, was extremely dirty, with visible fungus, dust, and sticky surfaces. The room condition also didn't match the photos on booking platforms. Housekeeping standards were lacking, and the poor cleanliness and unresponsive service made the stay uncomfortable and unsatisfactory.

We only booked for one night while in town for a wedding, but the room and bathroom were disgusting. The photos used on booking apps looked totally different from the actual rooms. There was fungus all over the room, and the blankets smelled like cigarettes. There was an ash tray in the room, but I still expected clean blankets and sheets at check-in. The bathroom was sticky and dirty, the heaters weren't working, and there was dust everywhere. They could at least clean the room before handing it over.

The room's cleanliness was the main reason for my below-average rating. The person who brought things to the room was helpful, and the hotel staff were friendly and polite.

Poor housekeeping can leave rooms unclean, delay room service, mean toiletries are missing, and leave guests dealing with staff who don't respond. It affects guest satisfaction and can cause discomfort and health risks, as well as negative reviews that hurt a hotel's reputation. Clean rooms, prompt service, and trained staff are essential for good hospitality.