Capital O 1338 Hotel Harmony

The room was so dusty that I developed an allergy and severe itching all over. The sheets, blankets, pillowcases, and towels were extremely dirty, the rooms were full of dust, and I have no words for the bathroom. I’ve never seen a hotel this unclean or unprofessional. They charged me cash for both rooms and both nights I booked. I’m stuck with the first night, but I can’t imagine sleeping there another night. This was the worst hotel experience of my life. I don’t think they ever clean the rooms, and I can’t recommend this place at all.

The staff were rude and provided extremely poor service. They spoke to us unprofessionally, as if we worked for them. A complete waste of money, and I wouldn’t recommend this hotel to anyone.

The location is really good, but the rooms, food, and service were pathetic. They handed me a key and told me to go to the second floor, with nobody there to guide me or help with my luggage. The bedsheets weren’t clean, and the washroom was in poor, dirty condition. There were no toiletries, and no hot water kettle, tea, or coffee in the room. The lift was pathetic too, so I had to carry my luggage up the stairs.

I went to check the room I’d already booked online and asked to see it before checking in. Reception refused outright and arrogantly said I had to pay first. Expecting guests to pay before they can even see what they’re paying for is unreasonable and irresponsible. If the room is below standard, poorly maintained, or not worth the price, the guest’s money is effectively wasted. Letting someone view a room before check-in is a basic and widely accepted hotel practice. Making up self-serving rules to deny that shows poor management, no customer orientation, and a lack of professional ethics. It left me with an extremely negative first impression of the hotel’s service standards.