Hotel Grand Palace and Banquet

The biggest hassle was the booking and price. The hotel wouldn’t honor Oyo bookings even though it was listed there, and the amount demanded at check-in was far above the online quote, with no explanation. The high arrival price added to an already disappointing stay. The room was nowhere near the promised luxury. Its old furnishings were visibly worn, the bed was uncomfortable, the linens didn’t look freshly washed, and the cramped bathroom had outdated fixtures, a leaking tap, and weak water pressure. The lobby also felt tired, with worn furniture and poor cleanliness, more like a budget motel than a heritage inn. Staff were indifferent when I made requests, and service lacked courtesy and professionalism. Housekeeping missed several parts of the room during my stay. For the price, the facilities and service were poor value, and I’d look elsewhere for a comfortable stay with clearer pricing.

I wouldn’t recommend this place either. It felt like the worst option in the area, with poor service, management problems, and a departure from standard policies. My own stay was unpleasant because the manager was rude, communication was poor, and the service fell short. They also asked for extra money, contrary to OYO policies. There was very little hospitality or professionalism.

The sheets were stained with blood. I asked for a change, but they refused, then barely tried to find another one, and that sheet had the same problem. It was a really bad stay. The manager could use some lessons in hospitality.

The building looked fine from outside, but I left because of how the reception staff treated me. I was traveling alone and checked about getting a room. Booking.com showed a cheaper rate, and when I was about to reserve it, the receptionist said he wouldn’t give me a room if I booked online. I asked if that still applied after paying online and getting confirmation. He said yes. I walked out and booked at Hotel Park heaven next door instead. The staff there were much more helpful and polite. I’d skip this hotel and stay elsewhere.