Hotel Rajmahal

It seems like a good property, but the manager and staff made the stay a nightmare. They acted as if they could do no wrong, even though the service said otherwise. The hallways are dark in the evening, and our room was dusty with cobwebs. Wi-Fi didn’t work, the cable had no recharge, and getting a napkin took five calls. They took ages to help and didn’t even know to bring napkins with food. Not recommended at all.

We paid a high price for two rooms expecting a comfortable stay and good service, but it was a bitter disappointment. The beds were uncomfortable and untidy, the rooms were nasty, and the toilets were unclean. Even after several calls to reception, no service came. It felt shameful to pay so much for such a poor experience. I wouldn’t consider this hotel again.

The service was very bad. There was no Tata Play TV recharge, the bathroom was dirty, and the soap holders were broken. The room had no tea bags, and the hotel didn’t have whisky glasses.

The rooms looked exactly like the online photos, and the pool was decent. The location was very good. Those were the only positives from our one-night stay at Hotel Rajmahal in Tarapith, from 15/8 - 16/8. We were seven adults, booked three rooms, and paid 10020/-. None of the rooms was ready at 1 pm, although noon is supposedly the standard check-in time. Every bathroom was stained and smelled terrible, and we had to ask before amenities and kits were provided. The towels had lots of vermilion marks; when we complained, staff said guests leave them that way. One room had no phone, and they couldn’t install one. All rooms had TVs, but two lacked set-top boxes, which we also had to request. For rooms at that price, it seemed ridiculous that they couldn’t provide ice or extra glasses. We ordered coffee twice. The first time it came in a flask in good condition. The second time it arrived in a filthy manner, with the cup covered by a saucer, and spilled. At checkout, staff asked for tips despite the below-par service. We paid out of empathy for them. The one 500 ml water bottle for a double room and two for a triple room also seemed illogical to me, though I don’t know their policy. I don’t think the stay was worth even half of what we paid for one night. I’ve stayed in better hotels for much less. Shiny interiors aren’t enough to make a hotel stand out, the people and service are what keep customers. It felt like someone opened a hotel because they had a good plot in an important location, without the dedication, experience, or operational expertise to run one.