Shri Guest House

We missed the Ganga Aarti because we spent nearly 2.5 hours waiting to check in. After travelling about 850 km by bike with all our luggage, we were told to stay outside until the Aarti was over. We had come mainly for that, and the hotel’s handling of the situation meant we missed it. We were on the road for nearly 16 hours. I had tried calling from around 4:30 PM, but the phone was switched off and there was no alternate number on Google or EaseMyTrip. When we arrived at about 5:45 PM, nobody was at reception. We waited around 20 minutes before someone appeared, then were refused check-in. This was a lack of basic availability and coordination, not simply a busy period during Aarti. Neither the hotel nor EaseMyTrip gave us proper help or took responsibility, and there was no compensation. I raised the issue with EaseMyTrip, but they didn't take meaningful action or respect our time. I have call logs of my attempts, so questioning whether this happened is unfair. The ₹1200 price doesn't excuse the lack of basics. For that amount, I expected at least an attached bathroom, a window or ventilation, and a working reception. Those expectations weren't met. Mentioning a shared bathroom in fine print doesn't make the conditions clear to guests. The staircase and narrow access areas also seem like safety risks, and getting out in an emergency would be difficult. The room is near the ghat, but you can't see it from inside; you have to go outside. The stairs are in poor condition and the bathrooms are shared, which is especially difficult for families. The staff's reference to “Z security” in response to expecting a smooth check-in after a long journey was also out of line. This is what happened to us, so other travellers can make an informed choice. I wouldn't recommend staying here with family or children, and I'd think twice before booking through EaseMyTrip again.