Spot On Sri Karthik Grand Inn

Please don't visit this hotel, even by mistake. The atmosphere and service were awful. When we stayed there, the room was small, uncomfortable, poorly maintained and unclean, with too many mosquitoes. We weren't satisfied and asked for a solution or refund. The quoted price was 800, but they charged us 2,000 for an AC room, saying that was the daily rate. They hadn't made that clear beforehand, so I asked for the extra amount back. Never go there, guys 🙌🏻

The hotel atmosphere was uncomfortable, and the contact person's rude, disrespectful behavior made things worse. I paid through the OYO app, including extra charges, but when I arrived they asked me to pay again, saying they hadn't received the payment or commission from OYO. It was completely unacceptable and unprofessional. I did manage to get a refund, but the whole thing was stressful and disappointing. Please avoid this hotel.

We booked one room for two people at “SPOT ON SRI KARTHIK GRAND INN”, 7-1-133/8/A, Laxmipuram, New Bus Stand, Hanamkonda, Warangal, and stayed for a day. We chose it because it showed a 4-star rating and trusted OYO, but the experience was extremely disappointing. Before arrival, we paid ₹660 in advance through the OYO app. At the hotel, the staff or manager demanded another ₹500 in cash, claiming an OYO server issue meant they hadn't received payment and we had to pay more. Their manner felt threatening and intimidating. Once inside, we found a very small room in poor condition, with basic facilities missing or inadequate. The bedsheets were unhygienic, the blankets were torn, and the white sheet had a hospital name printed on it, as if it had been discarded by a hospital. The bathroom was also in very bad shape. We contacted OYO customer service that same day to report the issues, and later the manager called us back and threatened us. We have photos and video of everything described. We sincerely expect strict action so that other customers won't have to go through the same experience.

I checked out after one night, even though I had planned to stay 3-4 days. The room was tiny and unclean. I had booked and paid through OYO for Aug 23rd - 24th, but the owner said he didn’t accept online bookings, despite advertising on OYO, and made me pay again. He said the first payment would be returned. I found the way the owners spoke to me dishonest and disrespectful, and OYO still hasn’t refunded the money. I was taken aback that a company like OYO could keep my payment after I explained what happened. I tried to get help through the consumer forum and got nowhere. On 04.09, OYO’s reply seemed automated, with no action taken. I also filed a complaint with the Consumer helpline. OYO marked it as being worked on Sep 24th but never replied. I added receipts for both the OYO and hotel payments for reference. If you’re considering this place because it has a 4.7 rating, be cautious. I don’t think it’s worth even a 2. I’ll avoid OYO for good and make sure my family and kids don’t use it either. You may find a better hotel by visiting in person.