Grand Hotel Admiral Palace

After reading your reply to my original review, I want to respond to the arrogance and lack of respect it showed. Calling an honest review “ridiculous” and “offensive” says more about your character than mine. Instead of considering how you failed a paying guest, you answered with defensiveness, condescension, and hostility. This is a poor way to handle customer feedback. About reservations: during check-in, throughout our two-night stay, and on any visible signs, there was no notice that hotel guests needed a reservation to eat at the hotel restaurant. That communication failure is yours, not ours. Blaming guests for not knowing an unstated rule is unacceptable. You can explain your choice of table 40 however you like, but you can’t tell us how we felt. We felt like an inconvenience, and the dismissive tone in your reply only reinforces that impression. Your “get informed before you pass judgment” comment is especially patronizing when you’re judging a guest’s legitimate concerns yourself. I made an observation, and your reaction was disproportionate and unprofessional. What’s truly offensive is taking a customer’s money, providing substandard service, and then attacking them publicly for describing their experience. Your response will stay online with my review, so future guests can decide for themselves what kind of establishment this is and how it treats people who speak up. I hope the exchange teaches something to anyone reading it. We had stayed at the hotel for two days with our children and tried to have dinner at the restaurant, but were refused because an “appointment is required.” We were paying hotel guests. This isn’t a Michelin-starred restaurant with a six-month wait. Yet the hotel accepted room service food orders, so the kitchen could prepare food for us in our room while we supposedly couldn’t eat in the restaurant. When we pointed out the contradiction, reception rudely said we “cannot order from the hotel,” contradicting themselves in the same conversation. Only after my wife challenged the receptionist and refused to accept what felt like discriminatory treatment did they let us in. They seated us alone in a corner, saying there was “no available space,” though the restaurant was half empty and rows of tables were vacant. We felt the message was that families with children weren’t welcome, and that insisting on staying would mean being made unwelcome. The staff were cold and condescending, and we felt humiliated and disrespected all evening. This was the worst restaurant experience we’ve ever had. Don’t bring your family expecting basic courtesy or respect. They made excuses to turn us away, then treated us like second-class guests when we pushed back. The restaurant has no business in hospitality. We’ll never return, and we’ll warn other travelers to stay away. Absolutely disgraceful.