Allegroitalia San Gallo Firenze

Our stay at Hotel San Gallo Palace was pleasant until the last day, when an irreplaceable personal item went missing from our room after housekeeping. I've owned it for about 25 years. It wasn't something valuable enough that I'd normally put in a hotel safe, but it means a great deal to me and can't be replaced. I would not stay here again. The response from management and staff made an upsetting situation much worse. The evening I reported it, I was told I'd get an update by 8:00 AM. Nobody contacted me. At 9:00 I went to the front desk, only to learn housekeeping hadn't yet been asked to investigate. An hour later, still without news, I returned and staff contacted housekeeping again. About another hour passed before I was told the item couldn't be found. While checking out, I offered to leave my contact details in case it turned up later. Staff didn't initially seem interested in taking them because they thought the search was over. They only agreed after I insisted, and then mentioned they'd contact their laundry provider. In my opinion, checking with the laundry company should have been one of the first steps, not something raised as we were leaving. Losing something sentimental is upsetting on its own. The lack of urgency, communication, and thoroughness made it significantly worse. Based on what happened, I left feeling that concerns about lost property weren't handled with the attention, communication, or customer service I'd expect from a hotel in this category. If you're traveling with anything sentimental, I'd strongly recommend being extremely cautious.

We loved the calm street, close to the inner city, with lush, picturesque surroundings and a small but beautiful park nearby. The staff were amazing, especially the young woman who worked there a lot during summer 2025. There's a really nice, cozy bar by the entrance. So far, this is the best hotel we've found in Italy.

The room stayed hot and uncomfortable, even after we were moved, and we couldn't sleep with the window open because of the street noise. The so-called air con in the new room was really loud ventilation, like a car starting, while the fan barely moved any air. I have a video of how loud it was, but can't upload it here. After being up since 4am and hoping for a proper night's rest, we didn't get to sleep until after midnight. It put a real downer on our short trip. If you don't want to sleep in 25+ degree heat, avoid it. We booked that room specifically for the bath and air con. Even if 25 degrees isn't hot for Italians, we British can still want some cool air. The bath had no taps or plug; reception gave us a plug, but we had to fill it with the shower head. When we asked reception to make the 24-degree room cooler, they turned the air con off. When we asked them to turn it back on, they said it wasn't working and couldn't cool the room. You shouldn't advertise AC if it's not available. The entrance light in our first room also wouldn't switch off, which led to the room change. The staff were kind and accommodating, breakfast was lovely, and the hotel's location was perfect. Unfortunately, the room problems overshadowed those good points.

The breakfast buffet was very good, with a varied choice of food and drinks, and getting into central Florence by tram was easy. Just keep an eye out for pickpockets. Our room arrangements were a bit of a mess at first. We were three, including our daughter with special needs, and had expected adjoining rooms. Instead they initially put us in rooms on the first and third floors. They did manage to move us into two rooms opposite each other on the same floor, which was better. There were cracks in the bathroom tiles, poorly patched together, and water stains on the ceiling and walls. The hotel is a typical small, cozy European boutique place, but it felt dated and in need of repairs. They don't turn on the AC in the cold season. Opening the windows meant noise from loud music at a nearby restaurant or bar, so it came down to stuffiness or noise.