Residence Augustus

The apartment itself was small, though that didn't bother us much since we only used it to shower after the beach and sleep for a few hours. There was just one large towel per person, with no face or bidet towels. We knew the price in advance, but after finding out that several things we'd been told were included actually weren't, we wished we'd booked a full-board hotel with parking instead. We were told the price for a six-person apartment included a beach umbrella and two loungers. We booked two apartments, but the other five people were left without places to sit, despite having paid. On the phone, we had been told these were provided for each person. When we raised the issue, the manager said that if it wasn't written down, it was just our word. I told him we weren't stupid and wouldn't have booked if we'd known extra loungers and umbrellas would cost more. He fiddled with his phone and said I shouldn't play “these games.” The way we were treated was incredibly rude. Parking was another problem. We were told one car per apartment was included, but in practice it was only available after the cleaners finished, around 4:30/5:00 PM, through check-out. We had to pay for parking on the morning we arrived. We were a group of guys and girls, and maybe that was why the staff were rude to us. We only stayed one night, luckily. The managers seemed more worried about a bad review than the fact that they'd advertised something they didn't provide. After we pointed that out, they called and attacked us over the phone. The manager offered us a 1:00 PM check-out as a “gift” to make up for the problems, though it was obviously overpaid. He'd also said he'd come check the apartments himself. On our departure morning he showed up and photographed the whole apartment, suggesting we'd left a dirty pot even though we hadn't cooked. We felt he was looking for a reason to keep the €300 deposit, which was a first for us after years of vacationing. The cleaner, who said she hadn't been told about the late check-out, was already outside at 11:00 AM with bags and a vacuum cleaner. I strongly advise against this place.