16 Meravigli Duomo

I was comfortable during my few days here and slept well. The apartment matched the pictures, and its central location meant the Duomo was less than a 10-minute walk away. The owner replied very quickly and made check-in easy and smooth, with warm hospitality. I'll be back.

My mother booked this place, and staying here ruined our trip. If I could, I'd give it minus five stars. The first warning sign was that the room still hadn't been cleaned when we arrived, at least an hour after check-in time. We had to wait another 25 minutes, with nowhere to sit because there was no waiting area. Then we found a remote literally under the bed, which made it seem like the room hadn't been properly checked after the previous guests. It was extremely hot in Milan during our stay in the first half of September. We expected a working AC as a basic standard, but it didn't work properly on any of our four nights. After the first night I messaged the manager that it was really loud and that none of the settings I tried fixed it. I'd seen earlier complaints about a noisy street, but the AC was on another level. He didn't trust me, saying it had been fixed about a month earlier, even though I messaged multiple times right after the first night and sent a video. That video showed blinking lights on the AC too, which most of us know as error lights. I said the noise was still there and got no reply to that complaint. Then, on our last day, he still didn't take me seriously and called it “little noise,” even though he hadn't been there and I'd told him it was “really loud.” We bought earplugs to get through night two, but on the third day the AC stopped working completely. I later figured out that the reason it had been so noisy, even with the fan turned down and night mode on, was that the remote and AC weren't connected. It was making a lot of noise, had blinking error lights, and wasn't responding to the remote. When I told him, he finally came to check and confirm I was right. It was late at night, and he only checked it, with no fix. We had to sleep without air circulation on the third night. We couldn't open the windows because the room was on the 1st floor. To get air through them, we'd have had to pull back the curtains, leaving us with no privacy and people able to see us sleeping. Before booking, I'd told them I'm allergic to pollen, so opening the windows was risky for me. The whole thing was stressful, and the heat without proper airflow made it worse. On our last night we finally got a fan. I took the risk of opening the windows so my mother could at least sleep better. They then said we could be compensated if we promised not to leave a bad review. I wanted to tell people the truth. If the compensation had been for all the inconvenience and the place not meeting basic standards, as an apology, we would have accepted it. But it was offered to stop us from telling the truth, so I refused it on my mother's behalf. Their biggest mistake was not trusting their guests, since they could have fixed the problem, or at least found a temporary solution, sooner. Please be careful if you're booking here for your next Milan stay.

Antonio was thorough, helpful, and very polite. The apartment was clean and close to all the attractions. I highly recommend it.

The host was really helpful and gave us some advice. I spent three nights in this apartment a few minutes from the Duomo. It had new, modern furnishings and everything you might need for a short stay. I'll be back!